Complaints
At Kilot | Powering Digital Futures, we are committed to delivering exceptional services and experiences. However, if you are dissatisfied with our services or have a complaint, we want to hear from you. Your feedback is valuable to us, as it helps us improve and serve you better.
How to File a Complaint
If you have a concern or issue, please follow these steps to submit your complaint:
- Provide Details: To help us understand your concern, please provide clear details about the situation, including relevant dates, the nature of the issue, and any communications or actions taken.
- Contact Us: You can submit your complaint via email to info@kilot.co.uk. Be sure to include all the information needed to assess and address your complaint effectively.
- Acknowledgment: We will acknowledge receipt of your complaint within [Insert Timeframe, e.g., 2 business days] and provide you with an update on the next steps.
Our Process
- Review and Investigation: Once we receive your complaint, our team will thoroughly review the details and investigate the matter. We aim to resolve complaints as quickly as possible, typically within [Insert Timeframe, e.g., 10 business days].
- Resolution: We will provide you with a response detailing the outcome of our investigation and, if applicable, any actions we plan to take to resolve the issue.
- Escalation: If you feel that your complaint has not been addressed satisfactorily, you can request that the matter be escalated to a senior team member. We take all complaints seriously and will work with you to reach a fair resolution.
Why Your Feedback Matters
We believe that every complaint is an opportunity to improve and enhance the experience we provide. Your feedback helps us identify areas where we can do better and ensure that we consistently meet the needs and expectations of our clients.
Contact Us
If you have any questions, would like to discuss your complaint further, or need assistance, please do not hesitate to get in touch with us at:
Email: info@kilot.co.uk
We are committed to resolving your concerns and ensuring that your experience with Kilot is positive.